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Eric Liow
Creative Direction  |  User Experience  |  Innovation
Strategic and Creative Process Overview
Discovery

Distillation

Everything begins with a perceived problem or opportunity

The best solution is the simplest solution

Verify problem or opportunity and discover relevant data and insights. (via customer profiling, segmentation, competitor audits, best in class research etc.)
Convert insights into opportunities and condense them into one liners, while applying SWOT analysis to further distill into actionable strategic solutions.
Creative Solution

Build-Measure-Learn

Creativity can be subjective, but Delight and Functionality are not

If it only works well on paper, then it only belongs on paper

Ensure the solution is simple and delightful, with functionality that adds true value to intended users.
Build a basic prototype and test it, either internally or public MVP. Apply an actionable measurement plan and optimize. Launch and optimize on the fly.
Strategic and Creative Process Overview
Discovery

Everything begins with a perceived problem or opportunity

Verify problem or opportunity and discover relevant data and insights. (via customer profiling, segmentation, competitor audits, best in class research etc.)
Distillation

The best solution is the simplest solution
Convert insights into opportunities and condense them into one liners, while applying SWOT analysis to further distill into actionable strategic solutions.
Creative Solution

Creativity can be subjective, but Delight and Functionality are not
Ensure the solution is simple and delightful, with functionality that adds true value to intended users.
Build-Measure-Learn

If it only works well on paper, then it only belongs on paper

Build a basic prototype and test it, either internally or public MVP. Apply an actionable measurement plan and optimize. Launch and optimize on the fly.
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